FAQs

Frequently Asked Questions about The Fat Duck

1. How do I buy a ticket and make a reservation at The Fat Duck?

Reservations and tickets for The Fat Duck are obtained through our website. The details for this are available on our Reservations page.

All reservations and tickets are subject to our Terms and Conditions.

2. How will I know when to check the website?

Our Reservations page is the best starting point for information. Please keep an eye on our social media platform, for information on ticket release dates and cancellations.

3. Can I make a reservation without buying a ticket?

No, we’re afraid not. Reservations and tickets are linked, so you can’t make a reservation without buying and paying in full for a ticket.

4. Is there a waiting list if I am unable to make a reservation?

Yes. The waiting list will be open for dates within in our current 5 month booking period. Please visit the availability page in our booking site and if there are no tickets available, you will find an option to add your details to the waiting list, for your specific date and party size.

5. How do I receive my ticket and reservation?

After payment you will receive a confirmation by email that your order and payment has been received. This will confirm the date, time, duration and numbers for your reservation. Keep this document safe, as it has a unique reference code, relevant to your reservation, which you’ll need for all communications with us in the run-up to your visit.

If you do not receive your confirmation email, please get in contact with our Reservations Team, details of which can be found on our Contact page.

6. How can I contact The Fat Duck

Once you have made your booking, you will receive a confirmation email which will provide you with a contact telephone number with a pin code and an email address for our team. For all other contact details, please see our Contact page.

7. Will I receive any other communications regarding my reservation?

Yes, you certainly will. Prior to your arrival you will receive an email from us that you can fill in, to let us know of any special occasions, dietary requirements for you and your guests. Our team will make a courtesy call shortly before your trip to The Fat Duck to obtain some finer details from you about you and your guests.

8. How can I pay for my ticket?

Payment for your ticket is made online by credit or debit card at the time of reservation, via our payment agent, Stripe. Methods of payment are regulated by Stripe.

9. You mention tables are available for 2, 3, 4 and 6 guests. Can I make seating arrangements outside of this?

The Fat Duck is not a big restaurant, so the seating configuration is set and no alternatives are available. Therefore we can only offer tables for 2, 3, 4 or 6. To discuss any specific requirements, please contact our reservations team.

10. What does my ticket entitle me to?

Your ticket entitles you to a confirmed reservation at The Fat Duck on the specified date, for a time and duration, and for a set number of diners, as detailed in your ticket, to enjoy The Anthology Menu/The Fable Tree Menu and the experience we will prepare for you. The ticket price includes full payment for the number of guests. However, extras, such as drinks and service charge, are in addition and paid for at the end of your meal.

11. What happens if I need to make changes to my reservation or ticket?

We’re sorry but this isn’t possible. Due to the restaurant configuration and limited availability, we regret that changes cannot be made to your reservation or ticket, once your order has been received. However, please check our Cancellation Policy or our Returns Procedure alternatively, please contact our Reservations Team for more information.

12. Can I sell my ticket or reservation?

Re-sale is prohibited by our Terms and Conditions.

13. What is the cancellation policy?

Please refer to our Terms and Conditions. You may cancel at any time up to 14 days from receipt of your ticket by sending us an email on [email protected] and the amount you have paid to us will be refunded. Any cancellation after that period, up to 28 days before the date of your reservation, will be subject to our Returns procedure and we will only be able to issue you a payment, if we are able to take another reservation for your table. If we do not take another reservation for your table under the Returns procedure, or if you wish to cancel less than 28 days before the date of your reservation, we will not be able to issue any payment.

14. How does the Returns procedure work?

If you wish to cancel outside of the 14 days cancellation period but more than 28 days before the date of your reservation, you will have to send us an email on [email protected], quoting your details and unique reference number, to cancel your reservation. This will allow us to try to take another reservation for your table. If we are able to do so, your payment will be repaid 3 days after the date of your reservation. The amount we are able to pay you will depend on whether we have sold a ticket for the same number of diners. If we are not able to take another reservation for your table, we will not be able to make a payment to you. The Returns procedure is not available less than 28 days from the date of your reservation.

15. What are the opening and closing times of the Restaurant?

We are open for lunch from 12pm and for dinner from 7pm from Tuesday to Saturday each week. We do recommend you allow about over 3 hours to enjoy your dining experience. The restaurant is closed all day on Sundays and Mondays (apart from the month of December.

16. Can I enjoy a drink at The Fat Duck before my meal?

As we are a small restaurant with limited space, we do not have a bar.

17. What is the dress code?

The Fat Duck has a very relaxed atmosphere. We do not have a dress code policy at the restaurant.

18. How much does the ticket cost?

The Anthology Menu is between £250 per person - £325 per person & The Fable Tree menu is between £325 person - £375 per person including VAT, for food only (The price difference depends on the day of your booking, the menus remain exactly the same). Drinks, extras and service charge are in addition to this.

19. Do you have an alternative menu?

We do not have an alternative menu, and it is the same experience for lunch and dinner each day the restaurant is open.

20. What will my experience at The Fat Duck potentially cost?

Your dining experience will start at the cost of your ticket of between £250 - £375 per person depending on the menu and the day of your booking. Wine pairing, other drinks and any extras will be charged on consumption. We offer a selection of wine pairings and a full drinks menu.

21. Do you have a service charge?

Yes, a discretionary service charge of 12.5% will be added to your final bill on the total value of your ticket, plus any extras you have, including drinks.

22. How can I pay my final bill?

You can pay your final bill at The Fat Duck by Visa, Visa Debit, MasterCard, American Express and in cash.

23. Can I get a refund or credit against my final bill, if I or any of my guests cannot attend on the day?

No, we’re afraid not. Once your ticket has been issued for a number of diners, this cannot be changed

24. Do I have to select a drinks pairing? What other beverage choices do I have?

You do not need to choose your drinks pairing at the time of reservation, although some of our pairings are available within the booking process. You can decide this on the day and inform the team. We also have a drinks menu should you not want to have wine pairing which has a broad selection of alcoholic and non-alcoholic options available in the restaurant on the day.

25. Can you cater for dietary requirements?

We can usually cater for most health or allergy related dietary requests with prior notice. We will do our best to adapt the menu according to each individual guest’s dietary requirements. We would ask that you advise our team of any dietary requests when they contact you, so advance notice can be given to the kitchen.

26. How long should we allow to enjoy the experience?

The menu is a carefully staged series of dishes, so we advise you to allow about 3-4 hours to enjoy it comfortably. If you arrive more than 30 minutes later than the time of your reservation, we may need to adapt it, due to time constraints.

27. Are children allowed in the restaurant?

Children are welcome in the restaurant, although as we have a very small restaurant, they would need to be included in the overall size of the party.

We do not have the floor space to accommodate pushchairs or prams. We advise that babies are brought along in a mobile car seat, which can be placed on the floor by the table. We can provide high chairs at your table but as space is limited, please contact the Reservations Team to ensure that we have a highchair available and a table large enough to accommodate this.

28. Do you have a children’s menu?

We do not have a children’s menu available at the restaurant. Our Head Chef will adapt the menu to accommodate the child’s dietary requirements, but please note, we do not recommend our menu for children under 10.

29. Is there a different price for children?

No, we’re afraid there is no reduced price for children. They will pay the full ticket price.

30. Do you have access for wheelchairs & bathroom facilities for wheelchair users?

Yes, we have step-free access for wheelchairs in the restaurant, and bathroom facilities for wheelchair users. Please could you advise our team of your needs in advance so we can assign the most suitable table.

31. Are there car-parking facilities?

Yes, we have a car park available opposite the restaurant for your use. There is no parking directly outside The Fat Duck although anyone needing close access can be dropped off by prior arrangement.

32. Can I be picked up by taxi or by my driver?

There is limited space outside The Fat Duck but arrangements can be made for pick-up. However, we ask you to ensure that your taxi or driver does not wait outside but parks in the car park until you depart. The restaurant is in a residential area and we need to ensure that noise is kept to a minimum for our neighbours and that traffic is not interrupted.

33. Can I buy a gift voucher for The Fat Duck?

No, we are afraid we do not offer gift vouchers as all tables are booked via our online booking system and paid for at the time of booking. However, tickets can be purchased as a gift by reserving the table under your own name and the tickets can then be transferred to the recipients at a later date. You will be able to make the transfer via your TOCK account or by contacting our Reservations Team.